VA

Vandana Ahuja

Business Operations Manager

6+ years in technology operations, customer support, and business process management

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My Journey

With over six years of experience in technology operations, customer support, and business process management, I have built a career grounded in accuracy,ownership, and service excellence. My background includes extensive customer interaction, technical support for end users, and hands-on involvement in operational workflows that support service delivery.

For the past three years, I have been part ofSnyder Technologies, where I serve as a Business Operations Manager. In this role, I combine structured operational processes with customer-focused execution to support internal teams, enhance service quality, and strengthen client relationships.

What I Do

As a Business Operations Manager at Snyder Technologies, I oversee a wide range of responsibilities that ensure smooth service delivery, accurate billing, and consistent customer satisfaction.

Operational Management

  • Managing IT invoicing with accuracy and timeliness
  • Overseeing managed services operations and Microsoft renewal contracts
  • Creating and maintaining billing contracts aligned with service scope
  • Supporting device, service, and usage reconciliations
  • Assisting with revenue deferral and financial reconciliation processes

Licensing & Cloud Services

  • Managing Microsoft subscription renewals for all customers
  • Updating and adjusting license counts based on organizational needs
  • Overseeing end-to-end subscription management
  • Managing partner portals: Ingram Micro, Dell, HP, Cisco, and Adobe
  • Requesting and coordinating vendor quotes for accurate pricing

Customer Engagement

  • Serving as the primary point of contact for customer account management
  • Responding to customer inquiries with clarity and professionalism
  • Creating support cases and ensuring timely resolution
  • Attending customer calls to gather details and provide updates
  • Onboarding new accounts and contacts in MeritOS

Reporting & Collaboration

  • Preparing customer-facing reports for reviews and strategic meetings
  • Collaborating with Sales, Finance, and technical teams
  • Identifying and implementing process improvements
  • Streamlining workflows to enhance operational efficiency

How I Work

Technical & Operational

IT Service Billing & ReconciliationMicrosoft CSP LicensingSubscription ManagementContract Lifecycle ManagementOperational Workflow Coordination

Communication & Strategy

Customer Relationship OwnershipCross-Functional CollaborationData-Driven ReportingProcess OptimizationContinuous Improvement

Beyond Work

Outside of work, I value creativity, movement, and activities that help me stay balanced and energized.

Poetry & Journaling
Badminton
Yoga & Fitness
Running & Hiking
Music Discovery

Where I'm Headed

I see myself continuing to grow withinSnyder Technologiesby deepening my expertise in operational strategy, contributing to automation initiatives, and taking on broader responsibilities that support the company's long-term goals.

My aim is to evolve into a role where I can help shape scalable operational frameworks, mentor new team members, and strengthen systems that support both customer success and internal efficiency. I am committed to contributing meaningfully to the continued growth and success of Snyder Technologies.

Operational StrategyAutomation InitiativesScalable FrameworksTeam Mentorship

Let's Connect

Interested in learning more about my work or discussing opportunities?

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